What does casework mean?

Discover the meaning of casework in social work and human services. Learn how caseworkers support individuals and families to achieve their goals through assessments, planning, and resources.


Casework is a term that is commonly used in social work and human services. It refers to the process of working with individuals, families, and groups to assess their needs, develop a plan of action, and provide the necessary support and resources to help them achieve their goals.

Understanding Casework

Casework involves a one-on-one relationship between a social worker or caseworker and a client. The caseworker conducts an assessment to identify the client’s strengths, weaknesses, and needs. Based on this assessment, a plan is developed to address the client’s issues and goals.

Examples of Casework

For example, a caseworker may work with a single mother who is struggling to make ends meet. The caseworker can help her access financial assistance, find affordable housing, and connect her with other resources in the community to support her and her children.

Case Studies

  • Case Study 1: Sarah is a teenager who is experiencing bullying at school. Her caseworker worked with her to develop coping strategies, improve her self-esteem, and address the issue with the school administration.
  • Case Study 2: John is a homeless veteran who is struggling with PTSD. His caseworker connected him with a shelter, mental health services, and job training programs to help him get back on his feet.


According to the National Association of Social Workers, casework has been shown to be effective in improving outcomes for individuals and families. In one study, 75% of clients who received casework services reported an improvement in their quality of life.


Casework is a valuable tool in social work that helps individuals and families overcome challenges and achieve success. By providing personalized support and resources, caseworkers can make a significant impact on the lives of their clients.

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